Terms of Service

1Our Services

RepRenew provides reputation-management and online content-removal services.

Depending on the service selected, our services may include:

• Review and content assessment
• Policy analysis
• Evidence review
• Preparation of removal requests
• Submission of removal requests
• Follow-up and escalation
• Reputation monitoring
• Related reputation-management services

The specific services provided to you will depend on the service you purchase and any applicable service agreement, proposal, order, or written arrangement between you and RepRenew.

2No Guarantee of Platform Action

RepRenew does not control Google, Yelp, Facebook, Trustpilot, Reddit, or any other third-party platform. Those platforms independently determine whether content will be removed, suppressed, de-indexed, reinstated, or otherwise modified.

Although we use reasonable efforts to pursue eligible matters, we cannot guarantee:

• That a particular review or piece of content will be removed
• That a platform will accept a removal request
• That content will remain removed
• That content will not be reposted or recreated
• A particular time frame for resolution
• Any increase in ratings, rankings, traffic, revenue, leads, or conversions

Any examples, testimonials, case studies, statistics, or past results presented on our website are not guarantees of future results.

3Eligibility and Client Authority

You represent and warrant that:

• You are at least 18 years old or otherwise have legal capacity to enter into an agreement;
• The information you provide to us is accurate to the best of your knowledge;
• You have authority to act on behalf of the business or organization for which you request services;
• You have the right to provide the information and materials you submit to us;
• You will not knowingly provide false, fraudulent, or misleading information.

You are responsible for ensuring that your instructions to RepRenew are lawful and authorized.

4Client Information and Evidence

You agree to provide information that is reasonably necessary for us to evaluate and perform the services. You are responsible for the accuracy and completeness of information supplied to us.

We may decline or discontinue a matter where information appears fraudulent, misleading, unlawful, or insufficient to support the requested service. We are not responsible for outcomes resulting from inaccurate, incomplete, or misleading information supplied by a client.

5Legal and Professional Review

Where applicable, matters may be reviewed by legal counsel or other qualified professionals involved in delivering the service. References to legal review, legal counsel, or attorney involvement on our website refer only to services actually performed or supervised by appropriately qualified professionals.

RepRenew does not represent that every service provided through the website constitutes legal representation or creates an attorney-client relationship. Unless expressly agreed otherwise in writing, purchasing our services does not create an attorney-client relationship between you and any attorney associated with RepRenew.

6No Unauthorized Access

Unless separately agreed and reasonably necessary for a particular service, RepRenew does not require your Google login credentials or other account passwords to submit review-removal requests.

You should never provide passwords or authentication credentials unless specifically requested through a secure and authorized process.

7Fees and Payment

Pricing will be presented to you before you purchase a service. Depending on the service, fees may be:

• Paid in advance;
• Charged upon completion of a defined service;
• Charged following successful removal of eligible content; or
• Structured according to a separate service agreement.

Where your service is advertised as "No Removal, No Fee," this means that the applicable success-based fee is not charged for a matter that does not meet the removal criteria specified in your applicable service arrangement.

The exact definition of a successful result, applicable fees, and any exceptions may be provided in your order confirmation, proposal, or service agreement.

8No-Removal, No-Fee Services

Where applicable, RepRenew may offer services under a "No Removal, No Fee" model. Under such an arrangement:

• We perform the agreed work without charging the applicable success fee until the defined result is achieved;
• A successful result must be verified through reasonable means;
• Fees may still apply to other services or expenses expressly agreed upon;
• The arrangement does not guarantee that removal will occur;
• Any specific terms governing eligibility, pricing, repeat removals, reinstatement, or related services will be set out in your applicable service agreement.

9Refunds and Cancellations

Refund and cancellation rights depend on the service purchased and the applicable agreement. Unless otherwise expressly stated in writing, fees for services already performed are non-refundable.

Where a separate written service agreement contains different refund or cancellation provisions, that agreement will govern those specific provisions. Nothing in these Terms is intended to exclude or limit any consumer rights that cannot legally be excluded or limited.

10Third-Party Platforms

Our services may involve interaction with third-party platforms. Those platforms may:

• Change their policies
• Change their submission processes
• Restrict access
• Reject requests
• Remove or reinstate content
• Delay responses
• Take other actions outside our control

RepRenew is not responsible for decisions or actions taken independently by third-party platforms.

11Client Responsibilities

You agree to:

• Provide accurate information;
• Cooperate reasonably with requests for information;
• Respond to requests necessary to process your matter;
• Maintain appropriate authority over the business or account involved;
• Not intentionally provide fraudulent information;
• Not use our services for unlawful purposes;
• Not interfere with an active matter without notifying us.

12Prohibited Uses

You may not use our services to:

• Submit knowingly false claims
• Fabricate evidence
• Impersonate another person
• Fraudulently manipulate reviews or ratings
• Harass or threaten reviewers
• Violate applicable law
• Infringe another person's rights
• Circumvent platform security measures
• Gain unauthorized access to accounts or systems

RepRenew may refuse or terminate services where we reasonably believe the requested activity violates these Terms or applicable law.

13Intellectual Property

The RepRenew website, branding, software, designs, written materials, processes, graphics, and other content provided by RepRenew are owned by or licensed to RepRenew and are protected by applicable intellectual-property laws.

You may not reproduce, distribute, modify, sell, reverse engineer, or commercially exploit our proprietary materials without written permission.

14Confidentiality

We will take reasonable steps to protect confidential business information provided to us in connection with our services.

You agree not to disclose non-public information concerning RepRenew's proprietary processes, internal systems, strategies, or materials except where required by law or with our written permission. Nothing in this section prevents either party from using information that is publicly available or independently developed.

15Testimonials and Case Studies

If you voluntarily provide a testimonial, review, case study, or other feedback regarding RepRenew, you grant us permission to use that material for legitimate marketing and promotional purposes, subject to any separate agreement concerning its use.

We will not knowingly represent a testimonial as belonging to a person who did not provide it.

16Disclaimer of Warranties

To the maximum extent permitted by applicable law, our services and website are provided on an "as available" and "as is" basis.

We do not warrant that:

• The website will always be available;
• The website will be error-free;
• A third-party platform will accept a submission;
• A particular result will occur;
• A review will remain removed;
• Our services will produce a particular financial or business outcome.

Nothing in these Terms excludes warranties or rights that cannot legally be excluded.

17Limitation of Liability

To the maximum extent permitted by applicable law, RepRenew will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, business opportunities, goodwill, or reputation arising from or relating to the use of our website or services.

To the extent permitted by law, RepRenew's aggregate liability arising from or relating to the services will not exceed the amount you paid to RepRenew for the specific services giving rise to the claim during the twelve months preceding the event giving rise to the claim.

18Indemnification

To the maximum extent permitted by law, you agree to indemnify and hold harmless RepRenew and its officers, directors, employees, contractors, and service providers from claims, losses, liabilities, damages, and reasonable expenses arising from:

• Your breach of these Terms;
• Information or materials you knowingly provide that are false or misleading;
• Your unauthorized use of our services;
• Your violation of applicable law; or
• Your infringement of another person's rights.

19Suspension or Termination

We may suspend or terminate access to our services if:

• You breach these Terms;
• You fail to make required payments;
• You provide fraudulent or materially misleading information;
• Your requested activity creates legal, security, or reputational risk;
• Continued service would violate applicable law; or
• We otherwise reasonably determine that termination is necessary.

Termination does not eliminate obligations that arose before termination.

20Changes to the Services

We may modify, suspend, or discontinue portions of our website or services from time to time. We are not responsible for losses resulting from changes to third-party platforms or services outside our control.

21Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on our website with a revised "Last Updated" date. Where required by law, we will provide additional notice of material changes.

22Governing Law

These Terms will be governed by the laws of the Province of British Columbia and the applicable laws of Canada, without regard to conflict-of-law principles. Any dispute concerning these Terms will be subject to the jurisdiction of the courts of British Columbia, unless applicable law requires otherwise.

23Entire Agreement

These Terms, together with any applicable proposal, order, service agreement, or other written agreement between you and RepRenew, constitute the agreement governing your use of the applicable services. If there is a conflict between these Terms and a separately signed service agreement, the signed service agreement will govern to the extent of the conflict.

24Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be modified or removed to the minimum extent necessary, and the remaining provisions will continue in effect.